Zoflo opens in January 2027. Join the waiting list
Assurance, not promises.
You're trusting us with some of the most sensitive records there are. Here's exactly how we look after them, and the documents your trustees and IT advisers will want.
How we keep records safe
Your own database.
Every practice and organisation has its own database. One customer's records can never mix with another's.
Kept in the UK.
On Amazon Web Services in London, with encrypted backups in a second UK location.
Only the right people.
Practitioners see only the clients whose cases they hold. You decide what every group can do.
Two factor login.
Required for admins and Solo practitioners, and available to everyone.
Every look recorded.
Who opened which record, and when, is kept in an audit trail.
Emails that give nothing away.
Nothing that says "counselling", and no names in subject lines.
Documents behind checks.
Files are stored away from the website and opened only by people allowed to see them.
Zoflo staff can't see in.
Only if you give us time limited access to help you, which you can see and end at any moment.
AI is off.
Any AI features are off unless you choose to use them.
Documents
For your trustees, IT adviser or data protection lead.
-
Data processing agreement
The agreement that covers how we handle your records for you. · Available on request: email hello@zoflo.co.uk
-
The companies that help us run Zoflo, and where your data is.
-
Security overview
How Zoflo is built and run, in more detail. · Available on request: email hello@zoflo.co.uk
-
Security questionnaire, filled in
The questions IT advisers usually ask, answered. · Available on request: email hello@zoflo.co.uk
Report a problem
If you think you've found a security problem, email security@zoflo.co.uk. Please read our responsible disclosure policy first.
For anything else, call us on 0330 229 7848 or email hello@zoflo.co.uk.
More from the trust centre
Sub processors
Who helps us run Zoflo, and where.
Accessibility
How we make Zoflo work for everyone.
Privacy notice
How we look after the details you give us on this website.
Be one of the first to try Zoflo.
We open in January 2027. Join the waiting list and we'll tell you as soon as you can start.